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If your order doesn’t arrive or match the seller’s description, you have 180 days to raise your concerns with us, so we can help you.
Here are some scenarios:
Have your custom made, leather dancing boots failed to make it to your door? We’re listening. We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending Seuva Buyer Protection to include eligible custom made items.
Here are a few things you need to do to be eligible for Buyer Protection:
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
“I used to sell soaps, bath bombs, bath salts - beauty fragrance products basically - if I had’ve been making sales in Bitcoin two or three years ago I’d have become a millionaire by now. Instead, I’m turning back the clock. Getting back into e-commerce and using seuva for my default payment gateway, with fiat as the alternative option. E-commerce is a side business, so what I earn from it I can pretty much save. I’m going to save CCB and see where it goes. I hope to learn and prosper from my previous mistake.”
- Fernanda Pires